Getting your portal account
The FTI Portal is where you see the computers FTI looks after for your company, report a fault, and follow what FTI is doing about it. This is how to get in.
First, which one are you?
I oversee our company's computers
- You will be asked for
- Agreement code
- Where to find it
- On your company’s service agreement with FTI. If you cannot find it, the person who signed the agreement will have it.
- What you will see
- Every covered computer in your company, every fault reported on them, and the maintenance visits.
I use a computer FTI services
- You will be asked for
- Control number on your computer
- Where to find it
- The FTI sticker, which reads something like CPU-0150. The number itself is the four figures; CPU or LPT in front says whether it is a desktop or a laptop, and you may type either the whole thing or just the four. On a desktop the same sticker is on the computer, the monitor and the AVR; on a laptop it is on the machine and its power adapter. Any of them will do.
- What you will see
- The computer issued to you and anything reported on it. Not your colleagues’, and nothing commercial.
Then, six steps
Open the request form
Go to fti.one/portal/register. Nothing is needed to open it — no account, no code.
Say which of you it is
Choose “We have a service agreement with FTI”, then which of the two you are. They are different accounts and see different things.
Give the reference for your kind of access
This is what tells FTI which company — and which computer — you belong to. It is checked as you send the form, so a number that does not match is refused there and then rather than later.
Your name, email and mobile number
Use a work email you read. The whole of the rest of this happens by email, and a request FTI cannot reply to is a request that stops here.
Prove the address, then choose a password
A six-digit code is emailed to you. Type it in, and choose your own password on the next screen. FTI never sends a password and never asks you for one.
Your account opens
If your email is at a domain FTI has recorded for your company, it opens straight away and you are emailed to say so. Otherwise the request goes to FTI’s owner, who decides — nobody else at FTI can open an account, which is deliberate. Either way you then sign in at fti.one/portal/login with the password you chose.
If the form says it cannot find your reference
It is refused on the spot, and nothing is sent to FTI. That is deliberate: an account is opened against a real computer or a real agreement, never against a number typed from memory.
- Check the sticker again. A control number is four figures, with CPU or LPT and a dash in front — capitals, no spaces. Either form is accepted.
- If you are reading an agreement code, check it against the signed contract rather than an email about it.
- Still refused? Write to support@fti.one with your company’s name and the number you were given. It may be a computer FTI has not registered yet.
Worth knowing
- FTI never sends you a password. You choose your own, and nobody at FTI can read it. If you forget it, the sign-in page emails you a code instead.
- Use your work address if you have one. FTI records the email domains of the companies it serves. An address at yours opens the account without anybody having to read the request; anything else waits for FTI’s owner, who is the only person who can open one.
- What FTI keeps, and why. The form asks you to agree to the privacy notice first. It says what is kept, for how long, and how to ask for it back.